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FAQs

What is YCOM?

YCOM is a mobile solutions service provider in Mumbai that offers doorstep services for solutionsing faulty smartphones. They offer a wide range of services, including broken screen solutions, liquid and water damage solutions, physical damage solutions, charging port and button solutions, camera solutions, headphone jack and connectivity solutions, battery replacement, and software update and diagnosis.

How can I book YCOM's mobile solutions services?

To book YCOM's mobile solutions services, you can visit their website or call their customer service team. Once you provide details about your phone's issue, a technician will be assigned to visit your doorstep and fix the issue.

What kind of warranty does YCOM solutions offer with their screen replacements?

YCOM solutions offers a 6-month warranty along with a refund for every screen replacement.

Under what conditions can one claim a refund for the screen replaced by YCOM solutions?

A refund can be claimed if the screen/LCD malfunctions or does not work as intended or designed, or if any display issues arise without manual intervention and are related to the screen quality, specifically dead pixels and touch issues.

What should one do if the screen replaced by YCOM solutions causes any of the above-mentioned issues?

If the screen replaced by YCOM solutions causes any of the above-mentioned issues, one can claim a brand new screen with the continued warranty of 6 months or get a refund of their screen within 6 working days of the service date by returning the screen back. To do so, they need to share a video of the phone with the prevailing display issue and send their phone number/order number/IMEI number to support@ycom.in.

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